Shipping policy
Thank you for shopping with ChicTango! We are committed to processing and shipping your order as quickly as possible. Please review the details of our shipping policy below.
Order Processing Time
After placing your order, please allow 1-2 business days for us to process and ship your items. Business days exclude weekends and holidays.
Shipping Options & Rates
We offer the following shipping options:
- Free Standard Shipping on orders over $69 USD within the United States and Hong Kong.
- Standard Shipping: Available for orders under $69 at a flat rate of $9.99 USD.
- Express Shipping: $16.99 USD for delivery within 5-12 business days to both the United States and Hong Kong.
At checkout, you can choose your preferred shipping method.
Delivery Time
- Standard Shipping usually takes 7-15 business days for both the United States and Hong Kong.
- Express Shipping usually takes 5-12 business days for both the United States and Hong Kong.
Delivery times are estimates and may vary depending on your location. Business days exclude weekends and holidays.
Once your order ships, you will receive a tracking number by email. You can track your order on our Order Tracking Page.
Transportation Issues
If your package is lost or severely delayed in transit, please contact our customer service team immediately. We will work directly with the shipping carrier to resolve the issue.
For any shipping-related questions, please contact us at support@chictango.com. Thank you for your understanding and support!
Contact Us
If you have any further questions or need assistance, please feel free to reach out to us at support@chictango.com.